Experience

Security Support Specialist
OMNI Surgery Center, Utica, NY
July 2023 – Jan 2024                                                                                    

• Network Revamp: Undertook a pivotal project in enhancing our network infrastructure by installing Ubiquiti devices, including strategically placing Access Points and deploying both POE and non-POE Switches. This involved meticulous configuration of each component to ensure seamless integration and optimal performance. Furthermore, I implemented and configured the Ubiquiti controller, centralizing the management and monitoring of the entire network. This comprehensive initiative not only elevated network efficiency but also contributed to a more robust and scalable network infrastructure for the organization.
• Server Management: Demonstrated expertise by diagnosing and fixing faulty hard drives, identifying and resolving server issues, and replacing a PERC battery for enhanced RAID stability. Additionally, I successfully migrated virtual servers to new DELL servers, performing the first installation of Windows Server 2022 and implementing RAID configurations for optimal performance.
• User Account Management: Created and managed user accounts across platforms like Active Directory, Office 365, SIS, and Dr Chrono. Documented an easy way to do every task for saving the man hour. 
• IT Support: Provided day-to-day IT support to doctors, nurses, radiologists, and other staff members. Experienced in installing, configuring, maintaining, repairing, and troubleshooting end user workstation hardware and peripherals (including Dell, HP, and Lenovo systems) for a diverse range of end user. Technical IT Support for Windows 10/11, Mac OS.
• Firewall Management: Configured and managed a Fortigate Firewall to safeguard the organization’s network infrastructure.
• Website Management: Managed 4 different websites for this company, mostly for new sections and content update. My job streamlined in-house operations by eliminating the need to rely on third-party companies for updates, ensuring prompt content modifications, and saving valuable time, thereby enhancing the company’s agility and responsiveness to market demands.

Graduate Research Assistant
The Research Foundation for SUNY, Utica, NY
Sep 2022 – Jun 2023

• Conducted malware detection using Python programming on provided samples.
• Implemented Python programs to extract scientific article titles and rename PDF files.
• Performed scanning and reconnaissance activities using Ubuntu, Kali Linux, Metasploitable 2, Greenbone/OpenVAS, and Nmap.
• Investigated several programs to gain system shell access with PowerShell, Bash, and Python.
• Utilized NS-3 (Network Simulator-3) for network simulations.
• Installed, configured, updated, and tested Suricata, including adding PPA repository.
• Took all the lab classes for two semesters with professor and helped undergraduate students with the different problems of SEED Labs while they were working with SEED Ubuntu.

Associate Software Engineer                    
IT Medicus, Dhaka, Bangladesh
July 2021 – July 2022 

• Collaborated with backend architects to design cutting-edge frontend layouts using HTML5, Tailwind CSS, React.js, and Node.js.
• Provided mentorship and guidance to junior team members, ensuring adherence to project timelines and quality standards.
• Led the development of DIMS Web 1.1 (Drug Information Management System), the premier offline mobile drug index app in Bangladesh.

Concept Development Manager 
Flick Max Limited, Dhaka, Bangladesh
Jun 2015 – Jun 2021   

• Provisioned and configured cloud servers on Bluehost, HostGator, and GoDaddy platforms.
• Troubleshooted server issues and implementing solutions to ensure uninterrupted service.
• Defined product specifications and user stories for new features and enhancements.
• Conducted market research and competitive analysis to identify opportunities for differentiation and growth.
• Negotiated contracts and agreements with third-party vendors.
• Served as a technical liaison between the product team and IT/development teams.
• Communicated technical requirements and constraints to development teams.
• Provided technical support to customers using cloud server products.
• Collected and analyzed customer feedback to identify areas for improvement.
• Iterated on product development processes to increase efficiency and agility.
• Major Projects: Shuru Campus, HRBD Jobs, Chobir Baksho(chobirbaksho.com), Visitor Shield, Hotel
Management System, Offer Dao